In case you have attempted a repair of your brush yourself but think you have broken something, so that it is now not longer working please do contact us here before just ordering a regular service. We offer first and foremost a battery replacement service and not a damaged brush repair service. Upon contacting us we would try and establish what might be wrong with your brush and if there might be a chance for us to fix it. If we believe there is we will advise you how to proceed with this. Our general approach when receiving damaged brushes without prior notice is to offer returning the brush for a refund of the fee paid less postage or to recycle the brush for the customer and in return offer a full refund.
Please note that all orders under £15.00 will incur a postage charge of £4.40 for a First Class Signed For return. For orders above £15.00 First Class Signed For shipping is included in the service charge and as laid out above Special Delivery is available at an additional fee.
For international deliveries (outside the UK) we currently charge a postage fee of £6.49.